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How chatbots are used in schools

Teachers can then use the data provided by the bot to individualise and improve their approach towards their students and cover aspects that a bot cannot cover. This helps teachers take a holistic approach while also focusing on the gaps and saves them a lot of time on tedious tasks, which in turn can go into building a healthier relationship with the students. Chatbots also do faculty evaluations to track teachers’ progress and actively help them improve their skills. There is a lot of information that educational institutions need feedback on.

This study focuses on using chatbots as a learning assistant from an educational perspective by comparing the educational implications with a traditional classroom. Therefore, the outcomes of this study reflected only on the pedagogical outcomes intended for design education and project-based learning and not the interaction behaviors. As users, the students may have different or higher expectations of EC, which are potentially a spillover from use behavior from chatbots from different service industries. Moreover, questions to ponder are the ethical implication of using EC, especially out of the learning scheduled time, and if such practices are welcomed, warranted, and accepted by today’s learner as a much-needed learning strategy. Therefore, future studies should look into educators’ challenges, needs, and competencies and align them in fulfill EC facilitated learning goals.

Perception of learning

According to the report written by Huyen Nguyen and Lucio Dery, from the Department of Computer Science at Stanford University, the winning app had 81% correlation with the human grader. IoT Use smart bots to simplify the Internet of Things using Voice Recognition. Education Enhance the classroom with smart bots aiding the modern teacher. Government Engage citizens and provide immediate service with smart, conversational government bots.

Chatbots In Education Sector

Subsequently, the chatbot named after the course code was designed as a teaching assistant for an instructional design course. It was targeted to be used as a task-oriented (Yin et al., 2021), content curating, and long-term EC (Følstad et al., 2019). Students worked in a group of five during the ten weeks, and the ECs’ interactions were diversified to aid teamwork activities used to register group members, information sharing, progress monitoring, and peer-to-peer feedback.

Education chatbot to improve the learning experience 🎯

One can conduct online exams for remote users securely with AI-powered remote proctoring. A secure and cost-effective way to prevent cheating during online exams. System algorithms can help one to detect and prevent cheating during the online exam process.

  • Sex education is taught in public schools on topics ranging from abstinence and reproduction to sexual orientation and sexually transmitted diseases.
  • One of the most common use cases for chatbots is during the application process for college where institutional resources are often overwhelmed while students and parents are often left frustrated and confused.
  • It will be best to verify the response quality and understand if the reply would benefit the users or not.
  • Next, based on the new design principles synthesized by the researcher, RiPE was contextualized as described in Table 5.
  • The data that support the findings of this study are available from the corresponding author upon reasonable request.
  • Administrators can also greatly benefit from the use of smart chatbots to assist in a variety of automated tasks.

University chatbots also act as campus guides and assist the students on and after arrival. They can help the students find out about hostel facilities, library memberships, scholarships, etc and provide post-course support for any issues that would need to be solved on a priority basis. These tutoring systems can also cater to the needs of neurodivergent students who may have learning disabilities and help all students understand difficult topics and subjects by customising their learning plans.

Lead Generation Chatbot for Certificate Courses

Since students prefer interacting with bots over teachers, faculty members can relax and focus on improving live lectures and physical classes. These chatbots can handle complex user concerns and can offer better answers. That’s why 34% of users prefer using AI chatbots to get the best solutions for their issues. Our chatbots are designed to engage students with different media to take a break from heavy text-based messages and enjoy some graphically pleasing learning content.

  • Educational chatbots are conversational bots with specialized training, which educational institutions and companies specifically use for the client and student interaction.
  • As soon as a student clicks ‘Get Started’ the chatbot welcomes and responds to student queries with detailed information.
  • Besides, it should be easy to understand and have enough exercises for the students to practice.
  • When we talk about educational chatbots, this is probably the biggest concern of teachers and trade union organizations.
  • By using chatbots, institutions can easily reach out to and connect with their alumni.
  • We continually train our AI for each and every module to improve outcomes, especially in proctoring and learning management.

The second is to have a real-life representative manage your chatbot. This requires a staff member to man the bot and be prepared to answer client queries quickly and efficiently. Some organizations use a combination of both, enabling them to accommodate queries at all times of the day. If students do not connect with their learning, it affects their outcomes.

Why is using chatbots for education so important?

Guiding your students through the enrollment process is yet another important aspect of the education sector. Everyone wants smooth and quick ways and helping your students get the same will increase conversions. Therefore, it is important to design a course that has minimal fees, but many things to offer. If you are offering some rare courses at pocket-friendly prices, more students are expected to join.

Chatbots In Education Sector

Text-to-Speech Give your users the option of listening to the chatbot, rather than reading. Speech-to-Text Build natural and rich conversational experiences by giving users new ways to interact with your product with hands-free communication. Increase sales, send real-time information, reduce costs with automation while improving conversion. Chatbots are also designed with features like video conferencing and texting.

Convincing reasons to apply AI to your EdTech startup

So came the AI chatbot for education which revolutionized the process. Universities can also use their bots to collect student data to learn about their preferences and how they interact with your online platforms and web services. This can help you identify areas that you need to improve to enhance their experiences. Teachers, in particular, are overworked and worn out from staying beyond hours to provide their pupils with good learning experiences. The majority of the work that teachers undertake is routine and repetitive.

  • We assist you in creating AI chatbots for educational institutions such as schools and colleges that can engage potential students even before they are admitted in order to make learning enjoyable for them.
  • Additionally, it enables teachers to assess test answers and find instances of plagiarism and grammatical errors.
  • Chatbots are designed in such a way with artificial intelligence that they can know the intention behind the interaction with the students.
  • They were conceived as a new interface, designed to replace or complement applications or visits to a website by having users simply interact with a service through a chat.
  • This will definitely increase their role in admission processes over time.
  • Our education systems weren’t designed for students in the internet age.

Moreover, it can be a platform to provide standard information such as rubrics, learning resources, and contents (Cunningham-Nelson et al., 2019). According to Meyer von Wolff et al , chatbots are a suitable instructional tool for higher education and student are acceptive towards its application. Chatbots deployed through MIM applications are simplistic bots known as messenger bots (Schmulian & Coetzee, 2019). These platforms, such as Facebook, WhatsApp, and Telegram, have largely introduced chatbots to facilitate automatic around-the-clock interaction and communication, primarily focusing on the service industries.


Let’s get a glimpse of some of the eye-popping statistics regarding chatbots and their adoption in the education industry. AI-driven chatbots came to be of great assistance in the education industry. Online education has always had its medium and scale, and while it does not require an introduction, it has gained a lot of popularity as a result of the COVID19. All educational institutes were closed as a result of the pandemic, yet education must continue as a priority. Aside from the epidemic, online education and learning have their own set of perks and benefits. A very important and significant aspect of the learning process is feedback, whether it comes from a student and directed towards the teachers or the other way around.

Chatbots In Education Sector

The constant usage of technology turns the ways of learning and absorbing information for students worldwide. All thanks go to artificial intelligence, enabling educators to offer a personalized and smart learning environment to their students. The researchers and technology geeks developed systems that help detect whether students can understand the topic or concept. AI conversational tools or chatbots in Chatbots In Education Sector education are built to refurbish interaction and collaboration between students and their teachers. Moreover, reality says education chatbot acts as a game-change recognition in the innovative and smart ed-tech world. Accordingly, chatbots popularized by social media and MIM applications have been widely accepted (Rahman et al., 2018; Smutny & Schreiberova, 2020) and referred to as mobile-based chatbots.

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AI enables teachers to provide their students with a personalized learning field. Example flow diagrams from Textit for the design and development of the chatbot are represented in Fig.1. Chatbots are programmed to answer FAQs, make bookings, perform routine tasks, or refer you to a real-life support representative.

What are the benefits of AI chatbots for the education industry?

AI chatbots are an all-new learning method. They can drive higher student engagement, offer intelligent feedback, and provide them with preparatory tips and immediate help. Also, they can eliminate repetitive tasks and excess work burden from teachers. Thus, they can improve overall institution performance in the blink of an eye.

These chatbots can also be designed to conduct quizzes, tests and submit results to teachers in future. It will ease out and speed up the monitoring of students’ performance in class. Chatbots are efficient tools to collect feedback from both students and teachers alike. Chats can survey students regarding the course outline, quality of lectures, and exam durations whereas teachers can be providing feedback on students’ performance in class discussions and exams. After each discussion or procedure, chatbots in the education sector can assist in collecting feedback from all parties. It can assist schools in obtaining important data and addressing issues that are causing bad performance.

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